Integrity & Compliance

We are committed to maintaining the highest standards of care, safety, and ethical practices in all aspects of our services.

Joint Commission Accreditation

Nationally recognized for quality care

Seven Counties Services is fully accredited by The Joint Commission and nationally recognized for effective services and treatments. Together, we remain dedicated to providing quality care and services.

Have a Patient Safety Concern or Complaint?

If you have a patient safety concern or complaint, you may submit the concern to The Joint Commission by using their online submission form.

Visit www.jointcommission.org

Ombudsman

Seven Counties Services

If you have a complaint about safety or the quality of care you have received, you may contact the Seven Counties Services Ombudsman:

Phone

(502) 587-8240

Email

ombudsman@sevencounties.org

Mail

10401 Linn Station Road
Suite 100
Louisville, KY 40223

Cabinet for Health and Family Services (CHFS) Ombudsman

State of Kentucky

You may also contact the State’s Office of the Ombudsman:

Phone

(866) 596-6283

Email

kyombud@ky.gov

Mail

209 St. Clair Street
Frankfort, KY 40601

Important Documents

Access essential compliance and privacy documents

Client Bill of Rights

Corporate Compliance Plan

False Claims Laws - Contractors

False Claims Laws - Employees

Notice of Privacy Practice

Client Handbook

Your Voice Matters

We are committed to maintaining the highest standards of care and welcome your feedback to help us continue improving our services.

Helpful Resources

Educating individuals, parents, caregivers, and the community through specialized content provided by industry-leading experts.

Professional Training Institute

Continuing education and professional development for healthcare providers

Learn More

Regional Prevention Center

Prevention programs and resources for substance use and mental health

Learn More

Frequently Asked Questions

Answers to common questions about our services, insurance, and getting started

Learn More

Latest Insights

Recent Blog Posts

Expert insights, stories of recovery, and the latest updates in behavioral healthcare

It’s More Than a Career — It’s a Purpose! An Interview with Dave Pankotai, CEO of Seven Counties Services

October 16, 2025

At Seven Counties Services, we believe our work is more than just a job — it’s our purpose. Our teams make a difference in people’s lives by providing care, hope, and healing across our communities.